Team Engagement: Generating a sense of customer experience ownership in every single employee of your frontline teams

Driven teams create fabulous experiences. Fabulous experiences bring 3X revenue growth.

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  • Individual scorecards to drive accountability
  • Internal customer experience brand for relatability
  • Expert tips and lessons that go beyond the scope of mystery shopping coverage
  • Employee delight: knowledge sharing that creates long-term value for employees
  • Fun and interactive training sessions
  • Demonstrating the ripple effect of good CX delivery on the whole organization

Read these hand-picked case studies and articles to fully understand
the depth of our team engagement solutions

A suggested scorecard for Promoters motivated them to impress customers and raise the NPS

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18% jump in sales for an international decorative lightings brand—achieved through an increase in CSAT score

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See in Action

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