Customer Experience Design: Maximize CX impact by identifying key moments across channels

Great experiences happen by Design. Don’t leave them to chance.

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  • Extend your business objectives and brand positioning to customer experiences
  • Use customer experience intelligence to gauge expectations
  • Facilitate seamless transition from one channel to the next
  • Benefit from our extensive cross-industry expertise

Read these hand-picked case studies to fully understand
the depth of our Customer Journey Mapping

Expectations and aspirations of a customer from a premium brand were identified to build brand loyalty

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A continuous check on VM, product placement etc. showed an impressive impact on Customer Engagement and Selling

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Reduced training budget and re-designed SOPs based on Attribute Analysis and CXM

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18% jump in sales for an international decorative lightings brand—achieved through an increase in CSAT score

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See in Action

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